Bromley Brighter Beginnings
3 May 2024
2 June 2024
Bromley, United Kingdom
Job Type


Purpose of the volunteering role
The purpose of this role is to administer BBB’s social media channels alongside other members of our Communications team. This role involves posting and replying to messages on Facebook, Instagram and Twitter, as well as preparing social media content. A good knowledge of these platforms is preferred but not essential as training will be given. As a Communications volunteer, you will be part of the ‘voice’ of BBB, and at the forefront of engaging with our supporters.

Main Tasks
With the support of the Director, Fundraising Lead and other team members, you will:

  • Undertake induction training and follow all BBB guidelines and policies
  • Take responsibility for administering the BBB social media channels (Facebook, Instagram and Twitter), including our Facebook group of over 10,000 supporters.
  • Manage supporter enquiries, approve pending posts, and respond to comments (this may involve working in the evenings and at weekends)
  • Create content for our social media channels (training will be given), and occasionally draft content for traditional media (e.g. press releases)

Other Tasks
In this role, you will be a part of BBB’s ‘Fundraising and Communications Team’. At times you may be asked to support the team in other ways:

  • Support the fundraising volunteers with the production of materials (e.g. leaflets, running vests), to include some copywriting and simple design
  • Attend fundraising events such as local fairs, half-marathons, etc
  • Liaise with supporters who are fundraising for BBB to ensure they are well-supported and thanked by the charity
  • Other tasks as required, including general admin – this is a small team and we all muck in as needed!

Time Commitment:

  • The time commitment will vary, but you should allow a minimum of 5 hours per week
  • New volunteers will have a review with the Fundraising Lead after their first 3 months and then at the end of their first year of volunteering.
  • References are available after a period of three months’ volunteering

Deadline for applications: Tuesday 14th May

Skills Required

Useful skills, attitudes and experience

  • Experienced in administering and creating content for social media
  • Excellent communication skills, including writing engaging, on-brand copy for online and offline media
  • Able to work with our social media brand guidelines to ensure that all posts on our channels are appropriate and relevant
  • IT skills including social media moderation (Meta Business Suite) and basic design (such as Canva) as well as willingness to learn/use SharePoint and Airtable online tools for information sharing
  • Enthusiastic, enjoys engaging with the public, with a positive outlook
  • Able to use initiative and work independently
  • Commitment to BBB’s aims and the longer-term value to the community of supporting parents living in poverty

About Us

BBB is a local charity, founded in 2012, which provides essential items for families living in financial hardship in the London Borough of Bromley.

The experience of poverty impacts on the quality of families’ lives and the mental and physical well-being of their children, and we are passionate about supporting them as far as we can, to improve their circumstances at an already difficult time.

Local professionals such as social workers, health visitors, midwives, teachers, refuge workers and parenting practitioners work with families living in poverty and are best placed to identify their level of need. We accept referrals from these professionals for baby and child-related items such as cots, buggies, clothes, newborn packs and school uniform, as well as for items such as beds and white goods in cases of particular hardship.  

BBB also provides additional support to residents of the refuges for victims of domestic abuse, run by Bromley & Croydon Women’s Aid. These residents are often in need of basic essential items when they arrive at the refuge.    

Our Vision 

BBB’s vision is of a world in which children are not disadvantaged by growing up in poverty, and their parents and caregivers do not have to struggle to provide them with the most basic items. 

Our Mission 

Our mission is to relieve the pressure of poverty on families in a practical way by providing them with baby, child and household items.  This support demonstrates that they are not alone in their difficulties and aims to foster long-term social inclusion.  Relieving stress, anxiety and depression in parents and caregivers has a positive impact on the early experiences of children, gives those children a better start in life and helps families recover more quickly from financial crisis.   

Our Values 

Community: We harness the power of the community to support its most vulnerable members. 

Inclusivity: We aim to be thoughtful, inclusive and respectful of the diverse families we support. 

Dignity: We respect the families we support and aim to reduce the stigma associated with growing up in poverty. 

Sustainability: We are mindful of the environment and committed to reducing waste as much as possible. 

Well-being: We promote and are mindful of the physical and mental health of the families we support, and everyone else in the BBB community. 

Our Aims
The object of the charity is the prevention or relief of poverty of families with dependent children in the London Borough of Bromley in particular, but not exclusively, by: 
1. Providing new and second-hand baby- and child-related clothing and equipment and essential household items to families in need  
2. Providing information to families in financial hardship to enable them to access support available from other charities and organisations; and 
3. Raising awareness about the level of poverty in the London Borough of Bromley and the impact of such poverty on the lives of children and their parents. 

Equal Opportunities 

BBB is committed, both as an employer and service provider, to promoting equitable opportunities for all. We are opposed to all forms of discrimination and will not discriminate against any person because of their ethnic origin, gender, sexual orientation, marital status, responsibility for children or dependants, age, employment status, disability, HIV status, religious or political beliefs or because of unrelated criminal convictions.  

We particularly welcome applications from those with lived experience of poverty and / or those from communities who are under-represented within the volunteering and charity sector, and any minoritised group.