13 May 2024
12 June 2024
London, United Kingdom
Job Type
£30,000-£34,000 FTE (commensurate with experience)


Keychange is seeking a passionate and experienced People & Culture Officer to join our team on a part-time basis (0.5-0.6 FTE).  Reporting to the Director of Operations, the People & Culture/HR Officer will be responsible for delivering People & Culture/HR processes and administration that will help the organisation operate more consistently, in line with our organisational goals and values. The successful candidate will support the Director of Operations and work to support the community managers, and senior leadership team to drive HR operations.  They will have a background in delivering the whole employment life-cycle processes, enabling them to play a pivotal role in implementing HR systems, fostering a positive workplace culture, promoting diversity and inclusion, and supporting the professional development of our staff.

This role requires a candidate with strong experience in People & Culture/HR and who will be driven to get the job done using collaboration across the organisation.  The role will be based at the London central office, with hybrid working and flexibility available.  This role is 0.5-0.6 FTE and working hours will be discussed with the candidate to ensure a mutually beneficial working pattern.

Key responsibilities:

  • Develop and implement HR policies and procedures in compliance with UK employment law and best practices.
  • Oversee the recruitment and selection process, including job postings, candidate screening, and interviews.
  • Coordinate employee onboarding and offboarding processes, ensuring a smooth transition for new hires and departing staff members.
  • Manage employee relations issues, including conflict resolution, performance management, and disciplinary actions.
  • Communicate the employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
  • Maintain accurate HR records and ensure data confidentiality and compliance with GDPR regulations.
  • Collaborate with managers to identify staffing needs and develop workforce planning strategies.
  • Monitor and evaluate HR metrics, such as turnover rates, employee engagement scores, and diversity metrics, to identify areas for improvement and inform decision-making.
  • Stay informed about current HR trends and best practices and make recommendations for continuous improvement.

Skills Required

  • Strong administration and organisational skills with an attention to detail, and the ability to manage multiple priorities and meet deadlines.
  • Bachelor's degree in Human Resources, Business Administration or a related field (CIPD qualification preferred).
  • Proven experience working in HR roles, preferably within the charity on non-profit sector.
  • Strong knowledge of UK employment law and HR best practices.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with staff at all levels.
  • Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
  • Proficiency in HRIS systems and Microsoft Office suite.
  • Commitment to diversity, equity and inclusion principles and ability to foster a culture of belonging within the organisation.


About Us

Keychange is a Christian non-profit organisation dedicated to the care of the elderly and homeless. We work tirelessly to create safe communities that people can be a part of, and they can feel that they belong. We are committed to creating a positive work culture and environment where our staff members can thrive.
Keychange is a Christian Charity working in elderly social care and homeless communities. Keychange provides care, support, development, and well-being services across eleven sites in England, consisting of nine residential Care Homes for older people and two Housing Communities for young people. Our office in London provides a support function of central services to our communities to enable them to operate at the most effective level with a focus on delivering quality care and support.

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