Bromley Brighter Beginnings
26 March 2024
25 April 2024
Bromley, United Kingdom
Job Type


Purpose of the Referrals Coordinator Volunteer

The purpose of this role is to support BBB with the processing of referrals from professionals in the community.

Main Tasks

With the support of the Operations Manager, you will:

• undertake induction training and follow all BBB guidelines and policies around safe working and maintaining professional boundaries
• register new referrers on our internal database after completing the necessary checks
• process referrals received from registered referrers ensuring all necessary information is input into our internal database
• liaise with referrers when required e.g with queries on referrals
• send welcome and closing emails to clients
• perform housekeeping of our internal database – identifying and merging duplicate records, ensuring records are complete when closed
• regularly update the Operations Manager on outstanding referrals and priority cases

Time Commitment

The time commitment varies depending on how many referrals are received in a week but you should allow for 3-6 hours per week spread across 3-5 days.

Application Process

To apply complete the online application form (see link below)

Deadline for applications: 5th April 2024

Skills Required

Useful skills, attitudes and experience

• Basic IT skills including Facebook, as well as willingness to learn/use Office 365 and Airtable online tools for information sharing
• Good attention to detail
• diplomatic, personable and approachable character
• non-judgemental and objective
• understands the importance of strict confidentiality
• able to maintain professional boundaries with families
• commitment to BBB’s aims and the longer-term value to the community of supporting families living in poverty

About Us

Introduction to Bromley Brighter Beginnings (‘BBB')

BBB is a local charity, founded in 2012, which provides essential items for families living in financial hardship in the London Borough of Bromley.

The experience of poverty impacts on the quality of families’ lives and the mental and physical well-being of their children, and we are passionate about supporting them as far as we can, to improve their circumstances at an already difficult time.

Local professionals such as social workers, health visitors, midwives, teachers, refuge workers and parenting practitioners work with families living in poverty and are best placed to identify their level of need. We accept referrals from these professionals for baby and child-related items such as cots, buggies, clothes, newborn packs and school uniform, as well as for items such as beds and white goods in cases of particular hardship.  

BBB also provides additional support to residents of the refuges for victims of domestic abuse, run by Bromley & Croydon Women’s Aid. These residents are often in need of basic essential items when they arrive at the refuge.    

Our Vision 

BBB’s vision is of a world in which children are not disadvantaged by growing up in poverty, and their parents and caregivers do not have to struggle to provide them with the most basic items. 

Our Mission 

Our mission is to relieve the pressure of poverty on families in a practical way by providing them with baby, child and household items.  This support demonstrates that they are not alone in their difficulties and aims to foster long-term social inclusion.  Relieving stress, anxiety and depression in parents and caregivers has a positive impact on the early experiences of children, gives those children a better start in life and helps families recover more quickly from financial crisis.   

Our Values 

Community: We harness the power of the community to support its most vulnerable members. 

Inclusivity: We aim to be thoughtful, inclusive and respectful of the diverse families we support. 

Dignity: We respect the families we support and aim to reduce the stigma associated with growing up in poverty. 

Sustainability: We are mindful of the environment and committed to reducing waste as much as possible. 

Well-being: We promote and are mindful of the physical and mental health of the families we support, and everyone else in the BBB community. 

Equal Opportunities 

BBB is committed, both as an employer and service provider, to promoting equitable opportunities for all. We are opposed to all forms of discrimination and will not discriminate against any person because of their ethnic origin, gender, sexual orientation, marital status, responsibility for children or dependants, age, employment status, disability, HIV status, religious or political beliefs or because of unrelated criminal convictions.  

We particularly welcome applications from those with lived experience of poverty and / or those from communities who are under-represented within the volunteering and charity sector, and any minoritised group.