Make Me Local
Published
11 July 2024
Expires
10 August 2024
Location
Lion House, 86 Station Road, West Wickham, United Kingdom
Category
Other  
Job Type
Salary
£
£40,000 FTE

Description

Make Me Social is a start-up company with a difference – we have an established client base of over 50 clients and a rapidly growing team. Our HQ is in London and we have a regional office in Bangkok, Thailand. 

Make Me Social was founded by three marketing specialists with over 50+ years of combined marketing experience. We are the sister company to Make Me Local, an established digital marketing agency founded in 2013, with a team of close to 60 across six countries, covering all aspects of web design and optimisation. 

This is an amazing opportunity to be part of something very special, right from the very start. 

We are happy for this role to be part-time, spread over 5 days ideally, but reduced working hours, or 3/4 days a week. 

Skills Required

 Skills & Competencies: 

  • Ability to develop strong rapport with varying types of customer 
  • Passionate about providing exceptional customer service 
  • Articulate and personable 
  • Strong attention to detail, with a high standard of grammatical competence 
  • Excellent time management and ability to prioritise 
  • Ability to work effectively to deadlines 
  • Self motivated, organised and accountable 
  • Creative thinker who comes up with innovative strategies 
  • Immersed in and passionate about the world of social media 
  • Understands the psychology of each social platform 
  • Understand the appropriate visuals, keywords and sentiment required to drive engagement 
  • A confident self-starter who is not afraid to innovate 
  • Strong communication skills both verbal and written 
  • Ability to use own initiative 
  • Ability to work effectively as part of a team.   
Qualifications: 

  • 2+ years of experience in account management, preferably in a social media or digital marketing agency. 
  • Strong understanding of social media platforms (Facebook, Twitter, Instagram, LinkedIn, TikTok, etc.). 
  • Excellent communication and interpersonal skills. 
  • Proven ability to manage multiple clients and projects simultaneously. 
  • Analytical mindset with the ability to interpret data and make data-driven decisions. 
  • Proficiency in social media management tools and analytics software. 

 

About Us

Make Me Social is a start-up company with a difference – we have an established client base of over 50 clients and a rapidly growing team. Our HQ is in London and we have a regional office in Bangkok, Thailand.

Make Me Social was founded by three marketing specialists with over 50+ years of combined marketing experience. We are the sister company to Make Me Local, an established digital marketing agency founded in 2013, with a team of close to 60 across six countries, covering all aspects of web design and optimisation.

This is an amazing opportunity to be part of something very special, right from the very start.

Job Summary

The Account Manager at Make Me Social is responsible for overseeing and managing client relationships and overseeing the content creation and content delivery.

This role requires a team player with excellent communication skills, a deep understanding of social media platforms, and the ability to manage multiple projects and clients simultaneously.

Responsibility and Duties:

Client Relationship Management: Maintain and enhance relationships with clients to ensure exceptional service and achieve 100% client retention. Act as the primary point of contact for client communications and inquiries. Understand client needs, objectives, and expectations, and ensure they are met.

Project Management: Manage timelines, budgets, and resources for multiple client projects. Ensure all projects are delivered on time, within scope, and within budget.

Performance Reviews: Conduct regular client reviews to discuss and evaluate the performance of social media campaigns, providing insights and strategies for improvement.

Content Creation and Management: Coordinate with internal and offshore teams to create and deliver high-quality content tailored to the needs of clients. Be directly involved in creating content for key clients, ensuring alignment with their brand and communication strategy.

Collaboration and Teamwork: Work collaboratively with your content creation team various team to ensure cohesive efforts in content creation, campaign execution, and client service. Foster a positive and productive team environment.

Reporting and Analysis: Prepare and present detailed reports on campaign performance, insights, and recommendations to clients and internal stakeholders.

Content Creator Partners – As part of a content creator team, the Account Manager will delegate tasks and manage workflows for offshore content partners, ensuring that all content is delivered to a high standard. This involves overseeing quality control processes, maintaining consistent communication with partners, and ensuring timely and accurate delivery of content.

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